Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. This is for the team to evaluate the issue and make it right with you. We may request for photos or videos of the damaged item as proof of damage to further process your claims.

Alternatively, you’re welcome to visit our store with the goods and our friendly customer service team will assist you. Please bring along your receipt as proof of purchase. 

Exceptions / Non-returnable Items

Certain conditions of products cannot be returned, exchanged, or refunded like goods that have been opened, partially or fully used, or repackaged - depending on your specific circumstances. Goods purchased on sale are also not eligible. Please get in touch if you have questions or concerns about your specific item. 

Exchange & Refunds

The exchange or refund process will take up to 1-14 working days to be processed. We will notify you once we’ve received and inspected your returned goods, and let you know if the exchange or refund request was approved or not. 

If your online purchase is approved for exchange, the replacement item will be posted to your shipping address upon your confirmation. If it is approved for refund, you’ll automatically be refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process the refund too.

If your in-store purchase is approved for exchange, you will be informed to come by to collect the replacement item. Bear in mind that the replacement item should be of lower or equal value. If it’s approved for refund, we will proceed to transfer the amount to your chosen bank account within 3 working days. Please be reminded that it can take some time for your bank to process the transfer too.


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